REPORTS TO: Clinic Manager
FLSA CLASSIFICATION: Non-exempt
REVISION DATE: April 8, 2014
APPROVED BY: Janet Burton
SUMMARY OF POSITION
Under the direction of the Clinic Manager, and as part of a team-based health care delivery model, assists in the provision of direct patient care by performing routine patient care procedures and technical/clerical support services. Ensures efficient patient flow throughout the clinic, maintains neat, clean, and safe patient care areas, and promotes patient satisfaction through professional and respectful communications. Works in coordination with health care teams to provide patient care that follows the Patient-Centered Medical Home model.
ESSENTIAL JOB RESULTS
Provision of Direct Services(Weighted 70%)Assists in the delivery of competent, accurate, medical care and treatment to all patients by performing medical assistant duties including but not limited to:
- Assists in examination and treatment of patients under the direction of a licensed practical/registered nurse and/or medical provider.
- Prepares examination rooms (i.e.: stocks medical supplies, disposes of sharps containers and biohazard items, arranges exam room according to provider preferences, etc.) before and after each patient visit. Prepares equipment and supplies needed by the provider for each patient encounter.
- Assists with patient processing, under direction of clinic nurse or provider, escorts patients to exam rooms in order of immediate attention and appointment times.
- Interviews patients, measures vital signs (i.e.: pulse rate, temperature, blood pressure, weight, and height), and accurately records information on patients’ charts and records.
- Conducts vision screens, ear irrigations, finger sticks, phlebotomy, hearing screens, asthma nebulizer treatments, or other clinic approved procedures.
- Draws blood samples from patients; prepares samples and other specimens for laboratory analysis with appropriate requisitions.
- Reviews medication names and doses to patients as prescribed by providers.
- Collaborates with other clinics and providers to obtain immunization records. Interprets patient immunization records and recommends updated vaccinations as needed. Stays current with new vaccination information and schedules.
- Communicates clearly with patients, directly and/or over the telephone regarding medications, dosage, education and counseling including asthma and obesity management, follow-up instructions, lab results per physician direction.
- Ensures THCC’s compliance with clinic policies, OSHA, CLIA, state and federal laws, and HIPAA regulations by:
- Complying with the protection and disposal of biohazards.
- Adhering to and promoting professional, ethical and legal standards of practice.
- Maintaining confidentiality of all organization information, consumer nonpublic personal information (NPI) and personal health information (PHI), as well as records directly or indirectly identifying any person currently or formerly receiving services from Turner House Children’s Clinic.
Provision of Technical/Clerical Support Services (Weighted 30%)
- Prepares and maintains accurate, updated, and thorough medical records for providers.
- Completes necessary paperwork for (school) physicals (i.e.: growth charts).
- Assists with organizing the pharmacy including disposal of expired medications and inventorying supplies. Works with the Clinic Manager and/or Office Manager to order supplies, as requested.
- Assists in the training of other medical assistants, and nursing students (if applicable), to clinic policies, procedures and protocols.
- Assists with maintaining equipment and calibrating lab equipment per manufacturer requirements.
- Assists with monitoring various logs for compliance.
- As directed, assists Medical Office Assistants with front desk duties and the Reach out and Read program, as needed.
Carries out Turner House Children’s Clinic’s mission: To provide access to quality health care for underserved children.
Accepts and uses supervision, direction and consultation to maximize available resources in the completion of work duties.
Additional responsibilities will be assigned as needed to maintain and improve effective functioning of the department and to advance the mission of the organization.
All job responsibilities will be carried out under the direction of the organization’s policies and procedures.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
High school diploma or GED required. Graduate of an approved Medical Assistant Certification program, with current Medical Assistant certification required. Six months prior, relevant working experience preferred. CPR certification required. Bilingual fluency in written and oral English/Spanish required. Must possess knowledge of standard concepts, practices and procedures of medical assisting including phlebotomy experience, ability to collect samples (e.g. blood, throat cultures, etc.), take vital signs, and to perform limited tests. Must demonstrate, to the satisfaction of the Clinic Manager, an ability to perform injections, instrumentation or lab procedures as directed. Working knowledge of personal computers and Microsoft Office Suite (Word & Excel) required.
- Develop rapport with patients and their families, community and other health care personnel.
- Work successfully within team environment and collaborate with other professional staff.
- Demonstrate excellent customer service, helpfulness, and a positive attitude.
- Possess superior organizational skills with attention to detail and the ability to multi-task and meet deadlines.
- Demonstrate ability to remain calm and make decisions under pressure.
- Demonstrate the ability to recognize, understand, and appreciate the value of cultural diversity. Demonstrate social and cultural sensitivity appropriate to ethnically and economically diverse patients and staff.
- Travel to all parts of the facility and throughout the community.
PREFERRED KNOWLEDGE,SKILLS, AND ABILITIES
Associate’s Degree in Applied Science preferred. Experience with electronic health records preferred. Prior experience working in a Pediatric health care environment.
REPORTING RELATIONSHIPS AND PRINCIPAL CONTACTS
Reports to the Clinic Manager. Principal contacts include other THCC staff, patients and their families.
SUPERVISORY RESPONSIBILITY None
AMERICANS WITH DISABILITY SPECIFICATIONS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; talk and hear. The employee must frequently lift and/or move materials that may weigh up to 40 pounds.
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Frequent exposure to communicable diseases, body fluids, toxic substances, medicinal preparations, radiation and other conditions common to a clinical environment may routinely be encountered.
- Work involves handling sharp objects.
- Position involves extensive use of computer, telephone, fax and copier equipment.
- Must have manual dexterity and experience to perform handwritten paper work, recordkeeping, and filing.
- Prolonged sitting, standing, or walking may be required.
- Frequent bending/stooping, squatting, reaching above the shoulders, twisting and turning, kneeling, and pushing/pulling may be required.
- Employment is contingent upon successful clearance from Criminal, Kansas and Missouri Child/Elder Abuse and Neglect, Sex Offender background investigations, TB testing, preemployment drug testing, and verification of Hepatitis-B immunization.
- Occasional evening and weekend availability is required.