Nurse Manager – Bilingual (English/Spanish)

REPORTS TO: Medical Director

FLSA CLASSIFICATION: Exempt

REVISION DATE: September 13, 2017

APPROVED BY: Patrick Sallee

SUMMARY OF POSITION

 As part of a team-based health care delivery model, the Nurse Manager provides leadership, direction, administration and coordination of clinical activities at all Wyandotte County Health Center (WCHC) facilities to ensure comprehensive and continuous clinical support for health center patients. Provides direct supervision for clinical support staff (Certified Medical Assistants, LPNs, Medical Interpreters, Care Coordinators, Case Managers) and, as part of the clinical team, plans, implements and evaluates individual patient plans of care as necessary. 

ESSENTIAL JOB RESULTS

 Operational Oversight (Weighted 50%) 

1. Ensures the delivery of competent, accurate, medical care and treatment to all WCHC patients by: 

a. Coordination of patient triage processes by center support staff for patients presenting with urgent or non-urgent clinical problems within regulatory guidelines. Personally assists in assessing individual patient health status face to face or telephonically to support clinical staff. 

b. Coordination of training of clinical support staff for routine or select clinical and/or administrative procedures as determined by the Medical Director, Medical Providers, Compliance Officer, Executive Director. 

c. Oversees case management processes as applicable to assure appropriate identification and planning of patient treatment goals. 

d. Manages WCHC processes for nursing protocols and availability of patient education materials that are consistent across WCHC facilities for the common conditions of community patients using organization utilization data as a guide. 

e. Managing the state VFC immunization program, including inventory, reporting and ordering consistent with state and federal guidelines. Ensures that vaccines are stored safely and securely. 

f. Participating in the implementation and management of Care Teams. 

2. Ensures WCHC’s compliance with clinic policies, OSHA, CLIA, state and federal laws, and HIPAA regulations by: 

a. Consistently working with company Compliance and /or Quality Management personnel to review and actively promote WCHC quality metrics and to promote quality improvement and assurance practices. 

b. Oversees and ensures compliance with the protection and disposal of biohazards. 

c. Coordination of clinical in-service for staff education and assessment and maintenance of clinical competencies for job functions. 

d. Maintaining confidentiality of all organization information, consumer nonpublic personal information (NPI) and personal health information (PHI), as well as records directly or indirectly identifying any person currently or formerly receiving services from Wyandotte Community Health Center 

e. Collaborates with all clinic functions and staff to ensure ongoing improvements to achieve high levels of patient satisfaction. 

Financial Management (Weighted 5%

1. Oversees procurement and maintenance of clinic medications and supplies. Coordinates purchasing, maintenance and replacement activities for medical equipment and supplies with the Medical Director/Chief Financial Officer. Monitors and verifies inventory and reconciled expenditures of budgeted funds for consumable medical supplies. Assists with budget planning and organizational planning for medical supplies and clinical support staff. 

2. Manages all assigned functional areas within budgeted guidelines. Collaborates with all clinic functions and staff to support ongoing improvements in clinic productivity and financial outcomes. 

Professional Collaboration (Weighted 5%) 

1. Manages and ensures favorable relationships with organization’s leadership. Provides leadership, insights, solutions, and support to all other functions within the organization. 

2. Manages and ensures positive and team- focused, collaborative relationships within and among all clinical staff. Develops a work culture based on openness and willingness to accept an integrated service delivery approach. 

3. Fosters a favorable reputation for the organization by recognizing and addressing conflict, maximizing services, and ensuring that patients are treated consistently within the requirements set forth by the organization. 

Leadership and Supervision (Weighted 40%) 

1. Carries out supervisory responsibilities in accordance with organization policies and applicable laws including interviewing, hiring and training employees; planning, assigning and directing work; appraising introductory, interim, and annual performance; rewarding and disciplining employees; addressing complaints and resolving problems in an effective, timely manner. Obtains input from the Medical Director, Providers, Office Manager and Human Resources Manager, as needed, and appropriate. 

2. Manages clinical support staff and their schedules. Ensures appropriate daily staffing levels to meet provider support for patient care as determined by corporate budget. 

3. Identifies and communicates clinical staffing needs as they occur. Participates in the design, establishment and maintenance of the organizational structure and staffing of the clinic; works collaboratively with Human Resources personnel in recruiting for vacancies of support staff positions. 

4. Ensures all medical support staff are properly qualified, directed, and motivated to provide high quality patient care and services. 

5. Fosters a workplace that results in the development of high performing, patient-centered care teams of professionals and staff for all WCHC facilities. Coaches and directs all clinical support staff, and defines clear measurements of performance, utilizing recognition and rewards to enhance individual and organizational effectiveness. 

6. Personally upholds and ensures that all associates conduct themselves at all times in a manner consistent with the organization’s values, mission, policies, and expectations. 

Carries out the Wyandotte Community Health Center mission: 

To provide access to respectful, empowering, culturally sensitive and appropriate high quality healthcare for the community, regardless of socio-economic obstacles. 

Maintains professional standards and certification in nursing practice at minimum at the BSN level. Maintains technical knowledge by attending educational workshops/conferences and reviewing professional literature; analyzes and assimilates new knowledge into clinical practice. Pursues opportunities for personal and professional growth, including skills development (clinical, mentorship/leadership, verbal/written communication, time management, problem-solving, and prioritization) with company support. 

Accepts and uses supervision, direction and consultation to maximize available resources in the completion of work duties and to develop high-performing clinical support teams. 

Additional responsibilities will be assigned as needed to maintain and improve effective functioning of the department and to advance the mission of the organization. 

All job responsibilities will be carried out under the direction of the organization’s policies and procedures. 

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES 

Bachelor’s degree in Nursing with current, relevant state licensure as a Registered Nurse required. CPR certification required. Highly preferred bi-lingual Spanish professional. Must possess significant knowledge of medical practices and procedures within an outpatient care environment; knowledge of quality assurance and risk management standards and processes; familiarity and experience with standards and processes established by National Committee for Quality Assurance (NCQA) for patient centered care, and other professional/regulatory entities. Working knowledge of personal computers and Microsoft Office Suite (Word & Excel) required. 

Individual expected to: 

1. Provide leadership in establishing and implementing processes to create efficient work flows for self and clinic support staff. 

2. Demonstrate a high level of problem solving skill. Demonstrate the ability to make critical patient care decisions supported by clinical knowledge and critical data-based decision making and support problem solving among support staff consistent with WCHC policies/procedures. 

3. Demonstrate dedication to having all staff meeting the needs of internal and external customers, acting with customers in mind, establishing effective relationships with patients, families and gaining their trust and respect. 

4. Provide personal direction, leadership and coaching to staff. Effectively manage conflict, promote change and growth, and inspire the development of a highly effective team. 

5. Build consensus and focus within the organization as well as within and among various resources, vendors, and strategic partners. . 

6. Effectively and professionally communicate with individuals; prepare and present information in oral and written formats. 

7. Work successfully within team environment and collaborate with other professional staff. 

8. Possess superior organizational skills with the ability to multi-task and meet deadlines. 

9. Demonstrate the ability to recognize, understand, and appreciate the value of cultural diversity. Demonstrate social and cultural sensitivity appropriate to ethnically and economically diverse patients and staff. 

10. Travel to all parts of WCHC and positively represent WCHC throughout the community. 

PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES 

Bilingual fluency in written and oral English/Spanish strongly preferred. Advanced degree in business, public health, healthcare administration or related field of study preferred. Experience with Electronic Health Records preferred. 

REPORTING RELATIONSHIPS AND PRINCIPAL CONTACTS 

Reports to the Medical Director. Principal contacts include other WCHC staff, liaisons with area safety net clinics and health departments, and patients and their families. 

SUPERVISORY RESPONSIBILITY 

Supervises all clinical support staff and medical assistant/ nursing students within corporate capability as a training site. 

AMERICANS WITH DISABILITY SPECIFICATIONS 

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; talk and hear. The employee must frequently lift and/or move materials that may weigh up to 50 pounds. 

Work Environment 

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

- Position involves extensive use of computer, telephone, fax and copier equipment. 

- Frequent standing and walking required. 

- Will have close contact with patients and is likely to come in contact with blood and body fluids. 

- Employment is contingent upon successful clearance from Criminal, Kansas and Missouri Child/Elder Abuse and Neglect and Sex Offender background investigations, TB testing, and pre-employment drug testing. 

- Verification of Hepatitis-B vaccination. 

- Occasional evening and weekend availability is required.