BY: Patrick Sallee
direction of the Nursing Manager, and as part of a team-based health care
delivery model, assists in the provision of direct patient care by performing
routine patient care procedures and technical/clerical support services. Ensures efficient patient flow throughout the
clinic, maintains neat, clean, and safe patient care areas, and promotes
patient satisfaction through professional and respectful communications. Works in
coordination with health care teams to provide patient care that follows the
Patient-Centered Medical Home
ESSENTIAL JOB RESULTS
in the delivery of competent, accurate, medical care and treatment to all
patients by performing medical assistant duties
including but not limited to:
- Assists in examination and treatment of
patients under the direction of a licensed practical/registered nurse and/or medical
- Prepares examination rooms (i.e.: stocks
medical supplies, disposes of sharps containers and biohazard items, arranges
exam room according to provider preferences, etc.) before and after each
patient visit. Prepares equipment and
supplies needed by the provider for each patient encounter.
- Assists with patient processing, under
direction of clinic nurse or provider, escorts patients to exam rooms in order
of immediate attention and appointment times.
- Interviews patients, measures vital signs
(i.e.: pulse rate, temperature, blood pressure, weight, and height), and accurately
records information on patients' charts and records.
- Conducts vision screens, ear irrigations,
finger sticks, phlebotomy, hearing screens, asthma nebulizer treatments, or
other clinic approved procedures.
- Draws blood samples from patients; prepares
samples and other specimens for laboratory analysis with appropriate
- Reviews medication names and doses to
patients as prescribed by providers.
- Collaborates with other clinics and providers
to obtain immunization records.
Interprets patient immunization records and recommends updated
vaccinations as needed. Stays current with new vaccination information and
schedules. Must retrieve
and enter immunization data from State immunization registry after required
- Communicates clearly with patients,
directly and/or over the telephone regarding medications, dosage, education and
counseling including asthma and obesity management, follow-up instructions, lab
results per physician direction.
- Ensures WCHC’s compliance with clinic
policies, OSHA, CLIA, state and federal laws, and HIPAA regulations by:
- Complying with the protection and
disposal of biohazards.
- Adhering to and promoting professional,
ethical and legal standards of practice.
- Maintaining confidentiality of all
organization information, consumer nonpublic personal information (NPI) and
personal health information (PHI), as well as records directly or indirectly
identifying any person currently or formerly receiving services from Wyandotte
Community Health Center.
Provision of Technical/Clerical
- Prepares and maintains accurate, updated,
and thorough medical records for providers.
- Completes necessary paperwork
for (school) physicals (i.e.: growth charts).
- Assists with organizing the
pharmacy including disposal of expired medications and inventorying
supplies. Works with the Medical
Director and/or Nursing Manager to order supplies, as requested.
- Assists in the training of other
medical assistants, and nursing students (if applicable), to clinic policies,
procedures and protocols.
- Assists with maintaining equipment and
calibrating lab equipment per manufacturer requirements.
- Assists with monitoring various logs for
- As directed, assists Medical
Office Assistants with front desk duties and the Reach out and Read program, as
Wyandotte Community Health Center’s mission: To
provide access to respectful, empowering, culturally sensitive and appropriate
high quality health care for the community, regardless of socio-economic
uses supervision, direction and consultation to maximize available resources in
the completion of work duties.
responsibilities will be assigned as needed to maintain and improve effective
functioning of the department and to advance the mission of the organization.
responsibilities will be carried out under the direction of the organization’s
policies and procedures.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
diploma or GED required. Graduate of an
approved Medical Assistant Certification program, with current Medical
Assistant certification required. Six
months prior, relevant working experience preferred. CPR certification required. Must possess
knowledge of standard concepts, practices and procedures of medical assisting
including phlebotomy experience, ability to collect samples (e.g. blood, throat
cultures, etc.), take vital signs, and to perform limited tests. Must demonstrate, to the satisfaction of the Medical
Director, an ability to perform injections, instrumentation or lab procedures
as directed. Working knowledge of
personal computers and Microsoft Office Suite (Word & Excel) required.
rapport with patients and their families, community and other health care
successfully within team environment and collaborate with other professional
excellent customer service, helpfulness, and a positive attitude.
superior organizational skills with attention to detail and the ability to
multi-task and meet deadlines.
ability to remain calm and make decisions under pressure.
the ability to recognize, understand, and appreciate the value of cultural diversity. Demonstrate social and cultural sensitivity
appropriate to ethnically and economically diverse patients and staff.
to all parts of the facility and throughout the community.
PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES
Associate’s Degree in
Applied Science preferred. Bilingual
fluency in written and oral English/Spanish preferred. Experience with electronic
health records preferred. Prior
experience working in a Pediatric health care environment.
REPORTING RELATIONSHIPS AND PRINCIPAL
the Nursing Manager. Principal contacts
include other WCHC staff, patients and their families.
AMERICANS WITH DISABILITY SPECIFICATIONS
physical demands described here are representative of those that must be met by
an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
performing the duties of this job, the employee is occasionally required to
stand; walk; sit; use hands and fingers to handle or feel objects, tools or
controls; reach with hands and arms; climb stairs; talk and hear. The employee must frequently lift and/or move
materials that may weigh up to 40 pounds.
environment characteristics described here are representative of those that
must be met by an employee to successfully perform the essential functions of
this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the essential
exposure to communicable diseases, body fluids, toxic substances, medicinal
preparations, radiation and other conditions common to a clinical environment
may routinely be encountered.
involves handling sharp objects.
involves extensive use of computer, telephone, fax and copier equipment.
have manual dexterity and experience to perform handwritten paper work, recordkeeping,
sitting, standing, or walking may be required.
bending/stooping, squatting, reaching above the shoulders, twisting and
turning, kneeling, and pushing/pulling may be required.
is contingent upon successful clearance from Criminal, Kansas and Missouri
Child/Elder Abuse and Neglect, Sex Offender background investigations, TB
testing, pre-employment drug testing, and verification of Hepatitis-B
evening and weekend availability is required.